General

• What is your service area?
  Our primary service area is the Chicago metropolitan area. We provide ground transportation service throughout the surrounding states as well. Also, we provide service throughout the country and internationally through our trusted affiliate network. Call our customer service department at 866.670.6913 for details and a rate quote.
• What vehicles do you offer for hire?
  Our fleet includes sedans, hybrids, SUV’s, stretch limousines, stretch SUVs, executive vans, mini buses of all sizes, party buses, and motor coaches. Please refer to our fleet page for more information regarding our diverse fleet of vehicles.
• Are you closed on any holidays?
  No. As the premier limousine service provider in Chicago, we offer limo service 24 hours a day, 7 days a week, 365 days a year.
• How far in advance do I need to make a reservation?
  We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at 866.670.6913 and we will do our best to assist you.
• Do you provide child safety seats for your vehicles?
  Yes, you may reserve a child safety seat for $20.00 per seat. We offer both baby seats and booster seats. Each of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat as well. If you require one of our child safety seats, please speak with a Customer Service Representative prior to the date of your transportation.
• Do you have a lost and found department?
  Yes. Please contact our customer service department at 866.670.6913 to retrieve all lost and found items. While Travelers Limousine is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.
• What is your privacy policy?
  At Travelers Limousine, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Travelers Limousine news, specials, and promotions. We will never sell your information to anyone.

Airport Transfers

• What is a shared ride?
  We currently do not offer this service.
• What is a private ride?
  A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on private ride service.
• Why do you suggest such early pick up times for departures?
  Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.
• What happens if my flight is delayed?
  We monitor all flights arriving at O’Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
• Will your driver help me with my luggage?
  Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.
• Will you meet passengers in the airport?
  Yes, we offer several different services from baggage meets to on-site coordinators for large groups. Please call us at 866.670.6913 for more details.

Rates & Billing

• What is your cancellation policy?
  We require at least 2-hour notice to change or cancel your reservation for sedans, SUV’s, and limousines. We require 5 day notice for all other specialty equipment and buses. If you cancel less than two hour before your scheduled pick up time, we will charge a 100% cancellation fee. Please speak with a Customer Service Representative for additional policies regarding cancellations.
• What credit cards do you accept?
  We accept all major credit cards, including MasterCard, Visa, American Express, Discover, and Diners Club.
• Why do you ask for a credit card number when I make my reservation?
  All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).
• Do I have to pay with the credit card provided during reservation set up?
  No. You are welcome to pay with another credit card, or cash. The credit card number provided at the time of your reservation is used only for guaranteed payment.
• Do you accept checks?
  No, we do not accept checks.
• Do I need an account to make a reservation?
  No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account to have all personal preferences saved for future trips.
• How do I get a duplicate receipt?
  Contact our accounting department at 866.670.6913. They can fax or email you a duplicate receipt for your records.
• Why are the dates on my bill different from my travel dates?
  We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.
• Why is the amount charged different from what I was quoted?
  Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 866.670.6913 to review your charges.
• Can I set up a direct billing account?
  Yes. Please contact our accounting department at 866.670.6913 for details and to request an application.

Events & Special Occasions

• Do all weddings have to be booked as charters
  Wedding service for the bridal party must be booked as a charter. However, we can provide transportation services for wedding guests as point-to-point service. Please speak with our Wedding Specialist for more information on our special wedding packages!
• Do you have any larger vehicles?
  Yes. In addition to sedans, hybrids, stretch limousines, and stretch SUV’s; our fleet includes vans, mini buses, party buses, and motor coaches that can accommodate larger groups.